From the manufacturer
Product overview
The Poly CCX 400 is an entry-level business phone that’s easy to use. Its interface is simple and intuitive. And contacts and meetings are one swipe or one tap away on a color touch screen.
Sound your best
Hear every nuance with Poly HD Voice and Poly Acoustic Clarity technologies. Poly Acoustic Fence technology reduces distracting background noise and makes calling a pleasure.Stylish, ultra-usable design
Enjoy the ergonomic design and the intuitive user touchscreen interface that saves you the hassle of learning new features and functions. When a phone is this easy, better collaboration and productivity aren’t far behind.Key Features
Audio clarity
Conversations stay clear with Poly HD Voice and Poly Acoustic Clarity technologies.Distraction-free calls
Reduce distracting background noise with Poly Acoustic Fence technology.Touchscreen controls
Contacts and meetings are easily accessible via the color touchscreen with 5” multi-touch LCD display.IT friendly
Easy for IT to manage with provisioning and management of telephony deployment and support.Optional wall mount
Wall mountable with optional CCX 400 wall mount kit sold separately.Communications platforms
An IT manager's dream, this desk phone was created for communication and is optimized and certified to work with top virtual meeting providers.In the box
What's in the box
- Console
- Desk stand
- Handset with handset cord
- Network (LAN) cable-CAT-5E
- Setup sheet
Manufacturer Warranty
Poly standard one-year limited warranty
Specifications
| Certifications and compliances |
AS/NZS 62368-1-17 Australia RCM Brazil ANATEL CISPR22 Class B EEA CE Mark EN55024 EN55032 Class B EN 62368-1 FCC Part 15 (CFR 47) Class B IEC 60950-1 & IEC 62368-1 ICES-003 Class B Japan MIC/VCCI NZ Telepermit Saudi Arabia CITC So. Africa ICASA So. Korea KC UL 62368-1 VCCI Class B Canada ICES and NRTL China RoHS 2.0 Indonesia SDPPI Mexico NYCE Russia Customs Union |
|---|---|
| Country of origin | Made in Taiwan |
| UPC number |
(ABA) 197497506259 (AC3) 198122145676 |
| Color | Black |
| Package weight | 0.66 lb |
| Master carton dimension (imperial) | 9.64 x 17.32 x 11.61 in |
| Package dimensions (W x D x H) | 8.85 x 9.64 x 2.75 in |
| Pallet dimensions | 39.76 x 47.24 x 85.82 in |
| Multiple order quantity | 1 |
| Products per pallet layer | 60 |
| Layers per pallet | 8 |
| Products per pallet | 480 |
| Cartons per pallet | 48 |
| Cartons per layer | 6 |
| Master carton weight (imperial) | 25.48 lb |
| Pallet weight | 787.05 lb |
| Special features |
Unicode UTF-8 character support Adjustable desk stand (2 positions) |
| Power |
Built-in auto sensing IEEE 802.3af Power over Ethernet (Class 0) 13 W (maximum)1 |
| Network protocols, supported |
Manual or dynamic host configuration protocol (DHCP) network setup 10/100/1000 Base-TX across LAN and PC ports Conforms to IEEE802.3-2005 (Clause 40) for physical media attachment Conforms to IEEE802.3-2002 (Clause 28) for link partner auto-negotiation IPv6 |
| VoIP features |
24 lines (SIP registrations) IETF SIP (RFC 3261 and companion RFCs) |
| Audio codecs |
G.711 (A-law and μ-law) G.722 G.722.1 G.729AB iLBC OPUS |
| Headset ports |
1 RJ-9 1 Electronic Hook Switch (EHS) port for optional adapter |
| Headset and handset compatibility |
Compatible with commercially available TTY adapter equipment Compliant with ADA Section 508 Subpart B 1194.23 (all) Hearing aid compatibility to ITU-TP.370 and TIA 504A standards Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids USB Type-A headset support |
| Telephony and call handling features |
Busy Lamp Field (BLF) Call timer and call waiting Caller ID enable/disable Distinctive incoming call treatment/call waiting Do not disturb function One-touch speed dial, redial Shared call/bridged line appearance Automatic off-hook call placement (hot dialing) Call media recording/playback Automatic/remote answer on headset using electronic hook-switch Call hold/resume, diversion (forward), transfer (consultation, blind), pickup Calling, called, connected party identification Call forward for shared lines Private hold for shared lines Call logs (missed, received, placed) Local contact directory Create local contact from call log Corporate directory Call server redundancy (failover) SBC line registration Conference bridging Local call forwarding (all, busy, no answer) with destination shown on idle display Automatic call distribution (ACD) Automatic answer (intercom) Call park/retrieve Directed call pickup Group call pickup Hunt group - sequential calling Last call return Auto-answer a page with a muted microphone PTT and Multicast group Exchange Calendar Integration Flexible line keys Key system emulation STIR/SHAKEN Caller ID validation Voice Quality Monitoring (VQMon)2 |
| Display size (diagonal) |
5" 12.7 cm (5") |
| Panel technology | Color LCD |
| Display features |
Adjustable font size selection (regular, medium, large) Screensaver Voicemail support Normal and dark mode Digital picture frame |
| Native resolution | 720 x 1280 |
| Aspect ratio | 9:16 |
| Touch-enabled | Gesture-based, multi-touch capable touchscreen |
| Operating humidity range | 5 to 95% |
| Operating temperature range |
0 to 40°C 32 to 104°F |
| Storage temperature range |
-40 to 70°C -40 to 158 °F |
| Audio |
Poly HD Voice Poly Acoustic Clarity technology provides full duplex conversations, acoustic echo cancellation, and background noise suppression Poly Acoustic Fence technology eliminates background noise when using a handset or wired headset Poly NoiseBlockAI technology removes most background noise when using the speakerphone TIA-920 wideband audio, type 1 compliant (IEEE 1329 full duplex) Individual volume settings with visual feedback for each audio path Voice activity detection Comfort noise generation DTMF tone generation (RFC 2833 and in-band) Low delay audio packet transmission Adaptive jitter buffers |
| Security management |
802.1X Authentication and EAPOL Media encryption via SRTP Digest authentication Encrypted configuration files HTTPS secure provisioning Password login Support for signed software executables Support for URL syntax with password Transport Layer Security (TLS) SRTP media encryption using AES 256 bits |
| Management Software |
Poly Lens Poly Zero Touch Provisioning Polycom Device Management Service for Service Providers (PDMS-SP) Cloud Management Web UI to device IP address |
| Compatible Operating Systems | Android 12 |
| Ports |
1 USB 2.0 Type-A (for media and storage applications) 2 RJ-45 (10/100/1000BASE-TX Mbps) |
