From the manufacturer
slide {0} of {1}, zoom in, Poly EncorePro 320 Stereo USB-A Headset TAA

Product overview

Make the most of every call. The EncorePro 300 Series, contact center headsets, are good for workers, callers, and your bottom line. Long-lasting comfort. Total reliability. Noise canceling so customers hear clearly. And exceptional value.

Get top quality audio

Give your teams and customers the quality audio you expect from Poly, with a flexible noise-canceling microphone to tune out background buzz and chatty neighbors.

Make conversations clear

Better understanding leads to better outcomes, and happier customers. That's why we use voice-optimized frequency response to make conversations clearer — and more accurate.

Key Features

Flexible microphone boom

Give your teams and customers quality audio with a flexible noise-canceling microphone.

Acoustic protection

SoundGuard Digital uses sophisticated algorithms to provide additional acoustic protection, above and beyond the protection of SoundGuard while it maintains natural-sounding speech.

Inline call controls

Make every call productive, with inline call control for easy volume adjustment and muting (USB versions only).

Voice-optimized frequency

Create clearer and better conversations with voice-optimized frequency response.

Fold flat earpieces

Help agents stay responsive and comfortable with ear cushions that fold flat and around-the-neck placement between calls.

In the box

What's in the box

  • User guide
  • Headset

Manufacturer Warranty

Poly standard two-year limited warranty

Certifications and compliances CE
Country of origin Made in Mexico
Color Black
Dimensions (W x D x H) 4.3 x 5.8 x 2.6 in
Weight .23 lb
Package weight 0.4 lb
Package dimensions (W x D x H) 5.59 x 6.96 x 2.16 in
Pallet dimensions 40 x 48 x 67.51 in
Multiple order quantity 1
Products per pallet layer 200
Pallet (layers) 4
Products per pallet 800
Cartons per pallet 16
Cartons per layer 4
Pallet weight 328.79 lb
Impedance 32 ohms
Button user controls Call answer/end
Mute
Volume +/-
Acoustic protection technology SoundGuard1
Headphone type On-ear (stereo)
Connection type Wired: USB Type-A, USB Type-A/C® adapter
Ear cushions Foam (padding material)
Signal-to-noise ratio >53 dB
Number of microphones 1
Sensitivity (microphone) -38 +/-3 dB
Microphone type Noise cancelling
Indicator light On call
On muted call
Microphone bandwidth 35 Hz to 21 kHz
Speaker bandwidth 20 Hz to 10 kHz
Speaker size 30 mm
Boom mic length (ft) 0.44 ft
Boom mic rotation 290°
Cable length (imperial) 86.2 in
Certified collaboration software Works With Chomebook Certified
Management Software Poly Lens
Poly Lens app (desktop)
Compatible Operating Systems Windows 11
Windows 10
macOS2

Poly EncorePro 320 Stereo USB-A Headset TAA Poly EncorePro 320 Stereo USB-A Headset TAA