3 Year Onsite

3 Year Onsite and Accidental Damage Protection (ADP)

3 Year Onsite

Get Technical Support Coming To You

Although Lenovo tries to ensure a smooth and cost-free shipping procedure to our service facilities, sometimes customers expect a bit more customized approach with the extra benefit of having help coming his way, and not the other way around.

And this is exactly what the Onsite Upgrade from Lenovo delivers! Once an issue can’t be solved by one of our technicians through the phone, we will be sending someone onsite to have a look on what’s the problem and make sure that the device is good to go in the shortest time possible.

Why Lenovo™?

No one knows our products like we do. The best products deserve the best service.
Certified Lenovo technicians use original qualified parts for the highest quality repairs.
Our global network of regional support centers offers consistent, local-language support to customers, wherever they are.

Why Upgrade To, Or Extend Onsite support

Get the best possible technical support in the comfort of your place.
Decrease downtime by having repairs executed at your home / business location.
Minimize possible costs or hassle with shipping.
You can keep using your device until technical support arrives.

Lenovo™ Accidental Damage Protection

Pennies-A-Day Protection For Non-Warranted Damage.

Protect Your PC From The Unexpected.

Trust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts. A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions.

With today’s highly mobile users, the unexpected is bound to happen, even to exceptionally engineered PCs. Lenovo’s mobile repair data indicates that a significant percentage of users will experience non-warranted damage within the first three years of the PC's life cycle. Accidental Damage Protection offers significant savings relative to uncovered repairs.

Protect your PC from damage not covered under warranty.

Accidental Damage Protection (ADP) saves you significantly relative to the cost of repair or new system. Users typically save between 28%–80% depending on the machine type and repairs needed. ADP is performed by Lenovo™-Trained technicians, using Lenovo™-Qualified parts, reducing the need for re-repair. Lenovo’s comprehensive diagnostic tools can identify hidden damage that may have otherwise gone untreated.

Predictable Budgets

A single, upfront investment allows accurate prediction of yearly system repair costs.

Significant Savings

Accidental Damage Protection saves you significantly relative to the cost of repair or new system. Users typically save between 28%–80% depending on machine and repair.

Quality Assurance

ADP is performed by Lenovo™-Trained technicians, using Lenovo™-Qualified parts, reducing the need for re-repair.

Comprehensive Repairs

Lenovo’s comprehensive diagnostic tools can identify hidden damage that may have otherwise gone untreated.

Did You Know?

Standard warranty terms and conditions don’t cover accidental damage. With Lenovo’s Accidental Damage Protection, your system is protected from the unexpected. Through our global network of depot repair centers, PCs are repaired by Lenovo™-Certified technicians using Lenovo™-Qualified parts. If it is not damaged beyond repair, the end users’ own PC is returned, and if repair is not possible, the entire system will be replaced at no additional charge².

Why Accidental Damage Protection?

Benefits

Based on a sample of Lenovo™ claims, Accidental Damage Protection can save, on average 28% versus the typical cost of repair, and 75%–80% for Tablets (ADP available on ThinkPad® Tablets only).
Typical replacement costs for commonly damaged components:
System Board up to $500 • Display $450
Disk Drive $300 • DVD Drive $200
Damaged tablet: $250 for minor repairs and up to $600 for replacement of multiple parts
IT Departments don’t have to purchase and manage spare inventory to fix damaged PCs.
Lenovo’s comprehensive diagnostic tools can identify hidden damage that may have otherwise gone untreated.
Minimize downtime and maximize convenience with an upgrade to Expedited Depot Service.

Whats Typically Covered? [3]

Accidental drops, spills, bumps, and structural failures incurred under normal operating conditions or handling, including electrical surges and damage to the integrated LCD screen. If you have on-site warranty coverage, you may qualify for on-site ADP repairs⁴.

Examples

Your system accidentally slips off the table and the LCD screen cracks
An electrical surge causes significant damage to your PC’s hardware during a lightning storm
The coffee spills on the keyboard and the extent of damage is unknown

Whats Not Covered?

Cosmetic damage⁵, equipment loss or failures due to usage outside of normal operating conditions. Any data loss or interruption of business, intentional damage and misuse, removal or alteration of parts, accessories, theft, damage from fires, damage to peripherals or third-party products, even if sold by Lenovo™.

Examples

The outer case cracks but your system still operates effectively
You’ve left your PC behind on the subway
The system is used in the rain, and you lose an entire day of productivity because your PC no longer functions
The stylus or battery is misplaced

Other Warranty Upgrades

Premier Support

LenovoTM Premier Support connects your organization directly with Lenovo's advanced technicians, who will provide hardware and software support with unscripted trouble-shooting, end-to-end case and relationship management, and prioritized parts and labor response when required.

International Service Entitlement

The international service entitlement upgrade is purchased in addition to one or more applicable optional services that extends coverage to outside of the user’s home country. International service entitlement upgrades are applicable to the following Lenovo™ services: Sealed Battery Warranty, Keep Your Drive, Accidental Damage Protection. The service level will be provided at the same level as the user’s home country or closest service level available in the outside country.

Documents

Lenovo™ Accidental Damage Protection (ADP) is part of a comprehensive portfolio of Lenovo™ services that support the entire life cycle of your PCs.

¹If Lenovo determines your product problem is covered by the product warranty and cannot be resolved over the telephone or through a customer replaceable part, repair will be made on-site.

²Limitation of one replacement product. If the cost per claim exceeds the price of the product, the product will be replaced. Tablet claim cap: limited to one claim per 12 months.

³This service is available in the country or region in which you purchased your Accidental Damage Protection coverage, and is not transferable should the system travel to another country.

⁴If you are entitled to on-site warranty service under the Limited Lenovo Warranty, and the Service Provider determines your Product can be repaired at your location, then the Service Provider will repair or exchange your product at your location. Some repairs may need to be completed at a service center. If so, the Service Provider will send the product to the service center at its expense. If you purchase an on-site warranty with Accidental Damage Protection, on-site service level repairs will be limited to LCD and non-customer replaceable keyboards. If we cannot complete the repair at the first on-site visit, then the system will be shipped to Lenovo’s Service Center to complete the repair. on-site service may not be available in all regions.

⁵Cosmetic damage, e.g.: scratches, dents, or cracks that do not affect the product’s functionality or structural integrity.