WoodyMutt
From: Chicago, IL

Didn't work a full year.

November 17, 2022
I absolutely loved these at first, the quality seemed spectacular and legitimately life-changing. But they suffer from a common failure which leads to an extremely high-pitched and hearing-damaging squealing sound issuing unexpectedly from one side or the other. A quick search online shows this failure was not uncommon on the previous version as well. That being said, if you disable the feature, the headphones remain usable and are otherwise of good quality.... Read More  Hide
Paulieboo

Charging port almost caught fire

September 12, 2023
I went to unplug my headphones from charging and burned my finger. The headphones melted around the charging port and was smoking. I have taken very good care of my headphones and there was no reason for this to happen. Very disappointed and I’m out of headphones. I don’t know what to do.... Read More  Hide
nickname88
From: Dallas TX

Horrible Feedback After 1.5 Years of Use

September 25, 2023
They were great headphones while they lasted. Now they regularly have unbearably loud feedback noise in both ears. These have stat indoors at my work computer since I got them; they have been very well taken care of. I called support, and they would not replace them because the failure happened after one year. Do not expect these headphones to last!... Read More  Hide
Mona20

WH-1000XM4 Don’t connect to me phone

December 15, 2023
I mainly use these headphone when I’m working on my laptop, and now they don’t want to connect to my phone. I turn off my BT from my laptop and try to connect the headphones through both setting and the Sony app. Can’t get it to connect at all. I’ve tried even connecting them with the wire and they still won’t connect. Very annoying.... Read More  Hide
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