Had load cracking noise and sent back for replacement

I can't get this to work on my Samsung series 5 TV

Poor user instruction to setup RF & A/V connections, e.g.: 1.) Do not indicate when we should do the RF connection with TV. 2.) Is it suppose to do V/A connection while it is charging? 3.) How long the charging takes? 4.) How often we should charge the headphone? I was not able to find the above issues in Sony online support!!!!!!! Therefore I’ll give “F” grade for Sony’s user’s manual. Poor Sony’s Technical Support - I tried to call for support and it was down because of COVID19 but the Technical Support could work from HOME like all other companies in US.... Read More  Hide

1. I could not get this device to work on my Samsung TV. 2. I asked Sony for help and go non. 3. This device sits on table and looks good but no sound. 4. Can't rate what I can't hear.