Build Quality Issue Not Covered By Warranty
June 06, 2023
I have been using BOSE headphones for about a decade now, but decided to try the Sony brand to switch things up and see what else was out there. I bought the WH-1000XM5 headphones in March 2023. Within 2 months, the seam on the bridge of the headphones ripped right at the very end. Now, the underlying cushion is pushing out, and as times goes buy the issue will only get worse. I called Sony customer support to resolve the issue, but was told that it was a "cosmetic" issue and not covered by the warranty. I was not rough with the headphones, nor was there any trauma to the headphones, which I explained to the Sony representative. Now I am stuck with a ticking time bomb that currently looks unsightly, and eventually will rip the entire cushion off the bridge of the headphones. I would certainly not recommend these headphones, and will likely never buy a Sony headphone again. I payed over 400 dollars for these headphones, and Sony won't even own up to a design/production issue. Looks like it is back to the BOSE all metal headphones. I would post a picture, but the Sony website is not letting me.... Read More
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